What sets us apart from other online sliding wardrobe door retailers?

Here at Wardrobe Doors Direct, we understand that we have a number of online competitors with similar names, offering very similar products – this article outlines the main reasons that we believe differentiate us from our competitors.

Knowledge

Over our many years of trading, we have accumulated a great depth and breadth of knowledge about our products and how to get the best results from them. To share this knowledge we regularly publish help and advice articles on our website which will help you to achieve the most from of our sliding wardrobe doors. In addition, we have in-depth knowledge about how our doors are constructed and we have also installed our own products in our own homes so we have acquired first-hand experience, tips and and tricks that we can pass on to you.

Experience

Our front line sales team have over ten years of experience in the sliding wardrobe door industry. So we have a good understanding of the kind of questions our customers are likely to ask, whether they are builders, joiners or DIY-ers. We also have first-hand knowledge of installing sliding wardrobe doors into non-standard spaces, the technical issues likely to be encountered and how to overcome them.

Specialists

Unlike a number of other suppliers in the market that do not offer the after sales and advice service that we pride ourselves on, we consider ourselves specialist in our field. Comments that customers have left for us can be viewed here.

Pricing

At Wardrobe Doors Direct we constantly check our prices to make sure we are always competitive in the marketplace. We believe we offer a premium quality product at a fair price. We also intend to be in business for the long term, so our belief is that there is no advantage in selling our doors at 'knock down' prices because, in the long term, we will not have a business that is sustainable or one that can honour its guarantees. We also offer a Price Match Guarantee, so if you find a similar product (with a system of comparable quality) anywhere else, we will price match it*.

Installation guides

As well as offering a comprehensive, 12-page installation guide which covers all aspects of the measuring, fitting and adjustment process for a sliding wardrobe doors system, we also offer detailed step-by-step installation guides with each of our range of wardrobe interiors packs.

Customer service

We pride ourselves on our customer service and we like to think we go the extra mile to understand your particular installation. We often speak with customers throughout their entire journey of choosing, purchasing and installing sliding wardrobe doors and we attach great importance to taking the time to talk through door designs, finishes and colours, supplying product samples, designing and quoting, and in delivering the final product safely and in a timely manner. We are more than happy to offer advice so that the whole process, from ordering to installation, runs as smoothly as possible. In the unlikely event that you are not totally satisfied with the quality or performance of our product, and we discover that we are at fault, we promise to sort out any problems with no quibbles as quickly as we can.

Technical support

Unlike some suppliers who are reluctant to engage in after sales technical support, we are available and pleased to offer advice on any technical issues you may encounter, from the best tools to use for certain jobs to adjustment of running gear mechanisms or soft closing units. Please call us on freephone 0800 035 1730 to discuss any issues you may have.

Delivery

Our doors and wardrobe interiors are delivered in custom-fitted vans, by experienced drivers who are used to delivering sliding wardrobe doors day in, day out. This means we don't fall at the very last hurdle. From start to finish we look after the design, manufacture and delivery of your doors. In the unlikely event of your doors / items arriving damaged we will do our best to remake / deliver the damaged goods in a timely manner.

Quality Assurance

All components of our sliding wardrobe doors systems are manufactured to the current legally required safety and performance standards and we offer a 10 year manufacturer’s guarantee on all door panels and running gear assemblies.

Customer feedback

Of course, it is very gratifying to receive positive feedback from customers and we are always delighted to see photographs of finished installations in customer’s homes. However, even when the feedback falls short of being 100% positive, we will take on board what the customer has said and strive to improve our product or service offering.

Trading hours

Our office hours are between 9.00am and 5.30pm Monday to Friday, but we also operate a 24/7 answering service so we'll always get your message, what ever time of day or night you ring.

We hope this article gives you a good understanding of why we are so proud of our sliding wardrobe doors and what differentiates them from other similar products on the market. If you would like to talk through any aspect of our sliding wardrobe doors please call the Design Team on freephone 0800 035 1730.

For more information on how our sliding wardrobe doors compare with other manufacturers’ sliding wardrobe doors, you may be interested to read this article – Comparing our sliding doors with other manufacturers’ sliding doors.

*does not include sale items.